Shipping Policy

Processing & Delivery Times

Once your order has been confirmed, please allow approximately 2–5 business days for processing unless otherwise stated on the product listing or communicated to you.

Estimated delivery times following processing are:

Local deliveries: approximately 5–10 business days
UK deliveries: approximately 10–15 business days
International deliveries: approximately 10–20 business days

These timeframes are estimates only and may vary depending on the size of the item, destination, courier availability and other circumstances outside our control.

Vintage, bespoke, custom or made-to-order pieces may have different lead times. Where applicable, this will be stated on the product listing or communicated to you.

Shipping Costs

Shipping costs are calculated based on the size, weight and destination of your order and will either be displayed at checkout or confirmed with you prior to purchase.

For particularly large, fragile or international orders, a bespoke shipping quotation may be required.

International Orders, Customs & Import Charges

International orders may be subject to customs duties, import VAT, taxes, clearance fees or other charges imposed by the destination country.

Unless expressly stated otherwise, these charges are not included in the product price or shipping cost and are the responsibility of the recipient.

Customs procedures may also cause delays outside the control of Bowles Interiors.

Delivery Appointments

For large, bulky or fragile furniture, the courier may contact you directly to arrange a suitable delivery date or delivery window.

Please ensure that someone is available to accept the delivery at the agreed time.

Access & Delivery Conditions

Before ordering, please ensure that the item will fit into the property and through all necessary access points, including doors, hallways, staircases and lifts.

The customer is responsible for informing us of any relevant access restrictions before delivery, including narrow entrances, stairs, restricted parking or properties requiring special access arrangements.

Where delivery cannot be completed because of inadequate access, nobody being available to receive an arranged delivery, or incorrect delivery information supplied by the customer, reasonable redelivery or storage charges may apply.

Delivery Address

Please ensure that all delivery information is correct when placing your order.

If you notice an error, contact us as soon as possible. Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Bowles Interiors cannot accept responsibility for delivery issues resulting from incorrect or incomplete information supplied by the customer, except where required by law.

Receiving & Inspecting Your Order

We recommend inspecting your order as soon as reasonably possible following delivery.

If an item arrives damaged, please contact us promptly and, where possible, provide photographs of:

The item and damage
The packaging
Any visible damage to the packaging

We ask that visible transit damage is reported to us within 48 hours where reasonably possible so that we can raise the matter promptly with the courier.

Reporting within 48 hours helps us investigate courier claims and does not affect your statutory consumer rights.

Vintage & Antique Furniture

Many Bowles Interiors pieces are vintage, antique or pre-owned and may therefore display signs of age and previous use.

Natural patina, minor marks, variations, wear and other age-related characteristics may form part of the character of a vintage piece and should not necessarily be considered faults.

We endeavour to accurately photograph and describe the condition of each item before sale.

Delays

We will make reasonable efforts to ensure your order reaches you within the estimated timeframe.

However, delays may occasionally occur due to courier disruption, customs clearance, adverse weather, strikes or other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will endeavour to keep you informed.

Failed Delivery & Storage

Where a delivery has been arranged but cannot be completed due to circumstances within the customer's control, such as nobody being available to receive the item or unsuitable access, additional reasonable delivery or storage costs may be payable by the customer.

Collection

Where collection is offered, the collection arrangements will be agreed with you in advance.

The customer or their appointed courier is responsible for safely transporting the item following collection. Responsibility for the item will transfer in accordance with applicable consumer law and the agreed collection arrangements.

Questions?

If you have any questions about shipping or need to make special arrangements, please contact our customer support at christinebowlesinteriors@gmail.com